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Shipping & Handling
Shipping Method
We ship nationwide year-round via FedEx. For the convenience of our customers and the well being of livestock, SeaLifeDirect.com ships directly to FedEx Hold Facilities. This helps minimize handling and stress on livestock. Packages held at FedEx Hold Facility for pick up are generally available in the morning in most areas.
During Checkout, please find the closest FedEx Hold Facility location based on your billing address by inputting your address at www.fedex.com/us/dropoff. We are unable to locate a Hold Facility address for you.
Contact the Hold Facility to make any necessary arrangements. Any additional charges are the responsibility of the receiver.
Please note "Hold for Pickup at FedEx" and enter the street address of the FedEx Hold Facility of your choice in the Shipping Address field. A separate Billing Address field will be provided on the second page of the checkout process.
Shipping Rates
| ORDER SUB-TOTAL |
SHIPPING RATES (FedEx Priority Overnight) |
| $500.00 and above | FREE!!!* |
| $200.00 - $499.99 | $49.99* |
| Up to $199.99 | $79.99* |
*Orders shipped to Alaska will have an additional $30.00 added to the current shipping rate.
Due to the nature of shipping live fish direct from Hawaii, we only ship using FedEx Priority Overnight. Shipments leave our facility Monday through Wednesday. Once your order has been processed and shipped, please allow 2 business days for shipping.
International Shipping
Due to varying customs regulations to international destinations, we currently do not support international shipping on our website.
Availability
In the interest of meeting your schedule, if 70% of your order is in stock, it will be shipped. Any missing items or substitutions will be marked on your order and your total will be adjusted accordingly. If you would prefer to be contacted if we are missing items, please let us know when placing your order in the comment field. However, this may delay your order. Due to the nature of our products, we cannot backorder livestock.
Late Packages
If a shipment arrives late, you may request a refund of shipping charges (minus a $14.99 box charge) by sending an email to customercare@sealifedirect.com. Please provide your name, order number and a description of any damage to the shipping box if applicable.
Tracking Orders
A Tracking Number will be emailed to you the evening before your delivery day. You may track your order at www.fedex.com or call 1.800.GoFedEx (1.800.463.3339).